Refund policy

Returns

We want you to love your Coco Mar Vela Co. candle. We accept returns of unused and unburned candles within 14 days of delivery. Items must be returned in their original condition and packaging.

To request a return, please contact us at cocomarvelaco@gmail.com before sending your item back. Returns sent without prior authorization may not be accepted.

Customers are responsible for return shipping costs for standard returns. Original shipping charges are non-refundable.

Burned or Used Candles

Because fragrance preference is personal, candles that have been lit or used cannot be returned or refunded based on scent preference.

Damaged or Incorrect Orders

Please inspect your order when it arrives. If your candle arrives damaged, defective, or you receive the wrong item, contact us as soon as possible at cocomarvelaco@gmail.com. Please include your order number and photos of the product and shipping packaging so we can evaluate the issue and make it right.

If an item is damaged in transit, defective, or sent incorrectly, Coco Mar Vela Co. will cover any applicable replacement or return shipping costs.

Refunds

Once an approved return is received and inspected, we will notify you of the status of your refund. Approved refunds will be issued to the original payment method. Please allow additional time for your bank or credit card company to process the refund.

Cancellations

If you need to cancel or change an order, please contact us as soon as possible. We will do our best to accommodate your request; however, orders that have already been processed or shipped cannot be canceled.

Final Sale Items

Items specifically marked “Final Sale” are not eligible for return or refund.